The rise of social media signaled the promise of a new public square, facilitating more open debate and diverse voices. With these new opportunities for digital participation also came a host of new challenges, including online trolling, disinformation, and a less trusting and more disconnected public. When facing these challenges, newsrooms often rely on participation metrics (including comments, likes, and shares) to gauge success when engaging and retaining online audiences — even as many fear these spaces are being transformed into toxic, hostile hellscapes.
Origen: The “passive news consumer” is on the rise | Nieman Journalism Lab
