The field of website quality evaluation attracts the interest of a range of disciplines, each bringing its own particular perspective to bear. This study aims to identify the main characteristics – methods, techniques and tools – of the instruments of evaluation described in this literature, with a specific concern for the factors analysed, and based on these, a multipurpose model is proposed for the development of new comprehensive instruments.Design/methodology/approachFollowing a systematic bibliographic review, 305 publications on website quality are examined, the field’s leading authors, their disciplines of origin and the sectors to which the websites being assessed belong are identified, and the methods they employ characterised.
Inicio Lo que estamos leyendo Website quality evaluation: a model for developing comprehensive assessment instruments based on key quality factors...
